Ryanair cuts airport fees as it presses on with its customer service overhaulComments Off on Ryanair cuts airport fees as it presses on with its customer service overhaul
The budget airline has cut its check-in fee by 35%, taking it down to €45 (£33) from €70, while missed departure charges are €10 lower at €100.
The latest wave of measures are part of Ryanair’s three-year plan to become a more customer-friendly airline.
The carrier has already overhauled some aircraft cabins, toning down the garish yellow, changed the way it handles sports equipment and made it easier to opt-out of its own-brand travel insurance.
Those efforts, along with moves to attract more business passengers, have so far paid off for the company, which is led by Michael O’Leary.
It earlier reported a 16% leap in passenger numbers in April, taking its total passengers for the month to 9 million.
New look: The toned down Ryanair aircraft cabins
The load factor, which measures how full its planes are, also jumped from 84% to 91%.
Ryanair also said it will be revamping its website and app and rolling out new crew uniforms and inflight menus.