Ryanair cuts airport fees as it presses on with its customer service overhaul

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The budget airline has cut its check-in fee by 35%, taking it down to €45 (£33) from €70, while missed departure charges are €10 lower at €100.

The latest wave of measures are part of Ryanair’s three-year plan to become a more customer-friendly airline.

The carrier has already overhauled some aircraft cabins, toning down the garish yellow, changed the way it handles sports equipment and made it easier to opt-out of its own-brand travel insurance.

 

Those efforts, along with moves to attract more business passengers, have so far paid off for the company, which is led by Michael O’Leary.

It earlier reported a 16% leap in passenger numbers in April, taking its total passengers for the month to 9 million.



Ryanair aircraft cabinsNew look: The toned down Ryanair aircraft cabins


 

The load factor, which measures how full its planes are, also jumped from 84% to 91%.

Ryanair also said it will be revamping its website and app and rolling out new crew uniforms and inflight menus.

Source Article from http://www.standard.co.uk/business/business-news/ryanair-cuts-airport-fees-as-it-presses-on-with-its-customer-service-overhaul-10226593.html

May 5, 2015 |