NatWest apologises for refusing transgender woman’s request to change account titleComments Off on NatWest apologises for refusing transgender woman’s request to change account title
The woman repeatedly asked the bank, which is owned by the Royal Bank of Scotland, to change her details at its Birmingham New Street and Dudley branches but was told the change was impossible, according to Pink News.
She then offered to put them in touch with trans organisations, which the bank refused. Phone conversations also proved fruitless.
NatWest said she could use an alias on her account, but the woman declined the offer because it would make bank staff aware that she had transitioned.
NatWest finally agreed to make the change with immediate effect after they learned that the woman took her story to Pink News.
Marjorie Strachan, head of inclusion at RBS said that the issue was human error.
“This was a case of human error and we have contacted the customer to apologise.
“We have made it easier for customers to change their gender on their banking records, and have given them the option to use the title, Mx.
“By embracing difference, and placing inclusion at the very heart of how we do business, we want to be a better bank for our customers,” Strachan said.
The woman told PinkNews: “This has made me feel frustrated and it feels as if my gender transition has been put on hold by a large corporate body which should not be able to impose such a restriction on my life.”