NatWest and RBS customers vent fury as technical glitches hit banks again

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Frustrated NatWest and Royal Bank of Scotland customers were today hit with technical glitches preventing them withdrawing cash. 

Customers vented their anger after finding they could not use their cards at ATM machines or withdraw cash from branches of the banks, which have millions of customers between them. 

The issue was resolved after around an hour this morning – but those affected criticised the latest in a series of glitches to hit the banks. 

Twitter user @emmachubbz tweeted RBS to say: “Not happy, cannot draw money for the second time this year. Hurry up, please sort the problem.”

Pam Nash tweeted: “@NatWest_Help No ATMs are dispensing cash – now been to 4, everyone in the queues has exactly the same issue, what’s happening??”

And Jamie Armstrong posted: “@NatWest_Help currently having issues withdrawing cash from ATM’s. Have tried 4 different machines now all saying can’t process transaction.”

Meanwhile another customer said he had tried using his card at two cash machines in Glasgow but was denied both times.

RBS, which owns NatWest, acknowledged in a statement that “some customers may have experienced difficulties using our ATM network, and Chip and PIN facilities within our branches for a short period of time this morning”.

It added: “These issues have now been resolved. We apologise for the inconvenience caused to those customers affected.”

The problems come after customers were locked out of their online banking for nearly an hour in July in a problem which RBS blamed on a cyber attack. 

A month earlier many customers were left without funds over the weekend after 600,000 transactions were delayed for several days. 

RBS was bailed out by the government during the financial crisis in 2008.

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September 8, 2015 |
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