Mothercare bosses faced Christmas Day delivery scramble after CityLink collapse

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The delivery service was responsible for Mothercare’s home and store click and collect deliveries and 1000s of its customers were left disappointed after City Link was put into administration on Christmas Day.

The retailer’s chief executive Mark Newton-Jones said: “It was obviously disappointing and meant we were in on Christmas Day afternoon and Boxing Day trying to find a new delivery service.


“We had to change over all our systems and get another courier up and running within 48 hours. It was a huge task but we managed it.”

It comes as the company revealed UK sales over Christmas increased 1% – the first rise during the festive period since 2010 as Newton-Jones hailed it a success for not holding heavy discounting before Christmas Day, unlike previous years.

He said: “We held one Mega Sales event for toys, instead of four last year, and customers continued to come to the stores.”

Christmas jumpers and santa outfits were particularly popular.

Last Christmas the company suffered a huge profit warning after sales were put ahead of profits and ultimately led to the sacking of its chief executive.

Overseas, Mothercare did suffer from the political fallout in Russia that saw the rouble tumble against international currencies, however, Newton-Jones insisted that there were no plans to up out of the country.

He said: “Others may be leaving, but we’ve been there for 30 years with the same partner, so it is stable and secure for us. We’re not trying to do it alone, so there are no plans to leave.”

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January 16, 2015 |
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