It’s puppy love for Ryanair punters as its nice-guy image pays off

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The company launched a charm offensive last year after two profit warnings in 2013 and has introduced changes including a free second carry-on bag and allocated seating.

Unveiling the Always Getting Better programme, O’Leary was presented to the media cuddling a puppy.  

Ryanair said it carried 6.7 million passengers last month, up from 5.2 million during the same period in 2014.

 

Its load factor, aviation talk for how full a plane is, rose to 90%, from 80%.

The company said it plans to roll out phase two of its customer service revolution this year including a new website and cabin interiors.



New interiors on Ryanair planesRyanair has overhauled the interiors of its aircraft, stripping out some of the garish yellow


 

Regional carrier Flybe also had good news, forecasting it will “break even” in the year ending March 31 after just one year of a three-year turnaround programme.

Its passenger numbers grew by 15%.

Source Article from http://www.standard.co.uk/business/business-news/its-puppy-love-for-ryanair-punters-as-its-niceguy-image-pays-off-10159701.html

April 7, 2015 |
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